Delivery

UK Postage £2.95 for 1st Item £1.50 for each other item

We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.

We reserve the right to deliver in multiple consignments; however this will be at no extra cost

Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be dispatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return. please see full T&C

Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of dispatch, please contact us and we will endeavor to locate your shipment. please allow 7/10 working days please see full T&C

UK Deliveries:

For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
 

Delivery Times and Backorders


Delivery times may be subject to delay and stock is subject to availability. As Some Stock Comes Directly from U.S.A. Most items shipped within 3/5 days out of stock items may take up to 7/10 working days to arrive back into the UK We Endeavour to keep our stock level feeds up to date these are normally updated twice daily  some times products  may show in stock but in fact may have gone out of stock after the feed update.

Out of stock items can still be ordered and normally dispatched within the time as out lined above.

If you require your order by a specific date please contact us first to confirm that the delivery date can be attained.

Europe & Rest of the World orders charged £8.95 you will be notified via email of any additional shipping charges and payment will be requested for any additional shipping costs incurred before we acknowledge your order. Please contact us if you require further information or a guide to items and shipping costs

If you wish to purchase large quantities please contact us to enquire if a lower shipping rate can be achieved

Backorders: We will re-order out of stock items and deliver as soon as possible ,We are unable to provide a backorder service for international accounts. Unless Otherwise Agreed

UK  customers must opt out of our back order system if they do not wish their orders to be automatically back ordered. Please contact us if you wish to opt out.

All prices  Include VAT.

European Deliveries

Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.

We are not responsible for delays in the delivery or customs.

Returns

We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days. we do not do sale or return

It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products. Unless Faulty and a restocking fee maybe charged at our discrection for none faulty/damaged returns

Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.

We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you. please see full T&C

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